Terms of Service

Web Development Services

• WordPress to Astro Migration: Complete website migration from WordPress to modern Astro framework
• Custom Website Development: New website builds using modern technologies
• Performance Optimization: Website speed and Core Web Vitals improvements
• Maintenance & Support: Ongoing website updates and technical support

Hosting Services

• VPN-Protected Hosting: Secure hosting with VPN access protection
• Daily Backups: Automated daily backups with restoration capabilities
• API-Secured Access: Advanced security controls for website access
• 24/7 Monitoring: Continuous uptime and performance monitoring

Audit & Analysis Tools

• Performance Audit Tool: Free website analysis using Google PageSpeed Insights
• ROI Calculator: Revenue impact projections for performance improvements
• Technical Reports: Detailed analysis and recommendations

• Content Provision: Providing all website copy, images, and content in a timely manner
• Brand Assets: Supplying logo files, brand guidelines, and style preferences
• Access Credentials: Providing necessary access to current websites, hosting, and domains
• Timely Feedback: Reviewing and providing feedback within agreed timeframes
• Payment: Making payments according to the agreed schedule
• Testing: Participating in user acceptance testing before project completion

Project Payments

• Deposit: 50% deposit required before project commencement
• Final Payment: 50% due upon project completion and delivery
• Payment Methods: Bank transfer, credit card, or other agreed methods
• Currency: All prices quoted in Canadian Dollars (CAD) unless otherwise specified
• Late Payments: 2% per month interest on overdue amounts

Hosting & Recurring Services

• Billing Cycle: Monthly or annual billing as selected
• Auto-renewal: Services automatically renew unless cancelled
• Price Changes: 30-day notice for price changes
• Refunds: Pro-rated refunds for cancelled annual plans

Additional Costs

• Third-party Services: Domain registrations, premium plugins, or services are billed separately
• Scope Changes: Modifications beyond original scope may incur additional fees
• Rush Projects: Expedited delivery may include rush charges

Delivery Process

• Staging Environment: Projects are developed and tested in a staging environment
• Client Review: Clients have 7 days to review and provide feedback
• Revisions: Minor revisions included; major changes may incur additional costs
• Zero Downtime: Live sites remain operational during migration
• Go-Live: Final deployment after client approval

Timeline Estimates

• WordPress Migration: 6-8 weeks typical completion time
• New Website Build: 8-12 weeks depending on complexity
• Performance Optimization: 2-4 weeks for analysis and implementation
• Rush Projects: May be available with additional fees

Client Ownership

• Website Content: Clients retain ownership of all provided content, images, and copy
• Custom Code: Client owns custom code developed specifically for their project
• Domain & Hosting: Client maintains ownership of domains and hosting accounts
• Final Deliverables: Upon full payment, client receives all project files

TechCreations Labs Rights

• Proprietary Tools: We retain ownership of our development frameworks and tools
• General Knowledge: Techniques and general methodologies remain our intellectual property
• Portfolio Rights: Permission to showcase completed work in our portfolio (with client approval)
• Third-party Licenses: Open-source and third-party code retains original licensing

Copyright & Licensing

• Clients are responsible for ensuring they have proper rights to all content provided. We are not liable for copyright infringement of client-provided materials.

Service Warranties

• Professional Standards: All work performed to industry professional standards
• Code Quality: Clean, maintainable code following best practices
• Performance: Websites optimized for speed and Core Web Vitals
• Hosting Uptime: 99.9% uptime guarantee for hosting services
• Bug Fixes: 30-day warranty for bugs in delivered code

Disclaimers

• EXCEPT AS EXPRESSLY SET FORTH HEREIN, TECHCREATIONS LABS MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
• Third-party Services: No warranty for third-party services, plugins, or platforms
• Future Compatibility: No guarantee of future compatibility with evolving technologies
• Search Rankings: No guarantee of specific search engine rankings
• Revenue Impact: ROI projections are estimates based on industry data

• Maximum Liability: Our total liability shall not exceed the amount paid for the specific service
• Data Loss: While we maintain backups, clients are responsible for their own data backup
• Business Interruption: Not liable for business interruption or lost revenue
• Force Majeure: Not liable for delays due to circumstances beyond our control

Acceptable Use Policy

• Our hosting services may not be used for:
• Illegal activities or content
• Spam or unsolicited email distribution
• Resource-intensive applications that affect server performance
• Hosting other clients' websites without prior arrangement
• Adult content or gambling websites
• Cryptocurrency mining or similar resource-intensive activities

Service Levels

• Uptime: 99.9% uptime guarantee with service credits for downtime
• Support: 24/7 technical support via email
• Backups: Daily automated backups retained for 30 days
• Security: Regular security updates and monitoring

Data & Backups

• Backup Policy: Daily backups provided as a courtesy, not a guarantee
• Data Retention: Backups retained for 30 days after service termination
• Client Responsibility: Clients should maintain their own backup copies
• Data Migration: Assistance provided for migrating data upon service termination

Termination by Client

• Project Termination: Client may terminate projects with written notice
• Work Completed: Payment due for all work completed to termination date
• Hosting Services: 30-day notice required for hosting cancellation
• Data Delivery: All completed work and data provided upon termination

Termination by TechCreations Labs

• Non-payment: Services may be terminated for non-payment after 30 days
• Policy Violations: Immediate termination for acceptable use policy violations
• Client Non-cooperation: Termination for failure to provide required materials
• Notice Period: 30-day notice provided except for policy violations

Effects of Termination

• Service Cessation: All services stop at termination date
• Data Backup: 30-day grace period for data retrieval
• Outstanding Payments: All outstanding amounts become immediately due
• Confidentiality: Confidentiality obligations survive termination

• Data Processing: We process personal data in accordance with GDPR and PIPEDA
• Client Data: Client retains ownership of all data hosted on our services
• Confidentiality: We maintain strict confidentiality of all client information
• Security: Industry-standard security measures protect all data

Dispute Resolution

• Negotiation: Good faith effort to resolve disputes through direct communication
• Mediation: If negotiation fails, disputes may be submitted to mediation
• Arbitration: Binding arbitration as alternative to court proceedings
• Legal Action: Court proceedings in Toronto, Ontario as last resort

• Email notification to current clients
• Notice on our website homepage
• Updated "Last Updated" date on this page